Objectives:
This course aims to enable participants to achieve the following objectives:
- Objectively analyse the process dimension of the business.
- Accurately define the scope of a business process.
- Develop an enterprise-level business process model.
- Capture and map the details of an existing business process using a model.
- Build an integrated model of a defined business process showing its levels of detail.
- Obtain the information necessary to build a business process model.
- Identify business process improvement opportunities using a model.
Training Methodology:
State-of-the-art business process modelling methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
Organisational Impact:
- Enable a process-centred organisational culture.
- Facilitate radical and continuous improvement in the organisation.
- Accurately define the work of the organisation through the use of business process models.
- Contribute to the achievement of breakthrough organisational performance.
- Enable the effective manage business processes.
- Make business processes efficient and adaptable.
Personal Impact:
- Objectively obtain the right information to build business process models.
- Effectively apply best-practice business process modelling techniques.
- Be able to analyse business process performance.
- Confidently contribute to business process improvement initiatives.
- Present business process improvements to ensure stakeholder buy-in.
- Implement business process improvements to achieve breakthrough results.
Day 1: Understanding Business Processes
- An introduction to business processes.
- The horizontal organisation versus the vertical organisation.
- Types of business processes.
- How to analyse the components of a business process.
- Mapping and modelling business processes – basic concepts.
Day 2: Developing Business Process Models using Business Process Modelling Notation (BPMN)
- An introduction to BPMN and the core BPMN elements.
- Modelling business process activities.
- Describing business process events.
- Representing detailed branching and joining logic.
- Identifying business process patterns and modelling process resources.
Day 3: Advanced Business Process Modelling using BPMN
- Modelling business process sub-processes.
- Business process event types and representing resources using pools and lanes.
- Message flows and default flows.
- Modelling business process exceptions.
- Describing process activity attributes and advanced business process modelling work.
Day 4: Modelling Processes Using the Integration Definition for Process Modelling (IDEF0)
- The business process classification framework.
- The IDEF0 modelling method.
- The five IDEF0 diagram types and building the top-level diagram.
- Developing decomposition diagrams.
- Practical business process modelling work using IDEF0.
Day 5: Improving Business Processes Using Models
- Analysing existing business processes.
- Eliciting process customer requirements and measuring business process performance.
- The two stages of business process improvement.
- Moving from as-is to to-be models.
- Choosing the right modelling tool.
Language: English
Place: London – UK
Venue (TBC): Radisson Edwardian Sussex Hotel (Address: 19-25 Granville Pl, Marylebone, London W1H 6PA).
