COURSE OBJECTIVES
Upon completion of this course, participants will be able to:
- Effectively manage & motivate individuals.
- Establish and lead high-performance teams.
- Apply strategic planning techniques with proficiency.
- Stay abreast of international HR practices & contemporary concepts.
- Explore a variety of new HR measurement tools.
- Evaluate the Baldrige award criteria for excellence.
- Assess the application of management best practices.
- Understand the new HR framework & necessary structural adjustments.
- Utilise the HR maturity model to assess current status & develop future strategies.
TARGET AUDIENCE
- Heads of Departments
- Managers, Supervisors, and Team Leaders
- Human Resource Managers
- HR Professionals seeking to enhance their expertise
- Employees undergoing preparation for advancement to managerial positions
DAY 1: People Management
- Effective Communication Techniques.
- Motivation Strategies for Achieving Results.
- Developing Coaching Skills.
- Empowering Employees for Enhanced Performance.
- Qualities of a Successful Manager.
DAY 2: Leading Teams
- Harnessing the Benefits of Teamwork & Identifying Traits of Ineffective Teams.
- Key Characteristics of Effective Teams.
- Productive Conflict Management.
- Understanding Team Member Styles.
- Establishing a Virtual Team.
DAY 3: Strategic Planning
- Overview of Strategic Planning Process.
- Attaining Competitive Advantage.
- Utilizing Dynamic SWOT Analysis.
- Emphasizing Vision & Mission.
- Importance of Contingency Planning.
DAY 4: The Concept of Human Capital
- Strategies for Human Capital Investment.
- Assessing the Impact of HR Strategy & Investments.
- Calculating ROI.
- Integrating Human Capital Analytics in Organisations.
- Evaluating Organisational Readiness for HR Analytics.
DAY 5: Operational Excellence
- The Malcolm Baldrige Quality Award & Excellence Standards.
- Lessons from Top-Performing Companies.
- Benchmarking Operations against Industry Leaders.
- Cultivating Employee Commitment & Implementing Continuous Improvement.
- Cultivating a High-Performance Organisation.
