Course Detail

Day 1 : Programme Introduction / Roles, Competences and Personal Effectiveness

1. Programme Introduction and Objectives.
2. Action Planning.
3. The ‘competence’ model of skills, behaviours’ and values.
4. Emotional and Chronistic Intelligence.
5. Personal Competence Review.
6. Time Management Constraints – resources, systems, other people and self.
7. Handling Requests and Conflicting Priorities.

Day 2 : Team Working, Event & Travel arrangements

1. Team Working and Team Roles.
2. Briefing skills – giving, receiving and passing on.
3. Organising and participating in meetings, managing urgent travel reservations, learning international travel protocols.
4. Aligning employee’s requests with the organizational budget and plan accordingly.

Day 3 : Managing Working Relationships / Communication Skills / Supervising Admin Staff

1. Delegation – giving and receiving.
2. Coaching and Training Colleagues and Staff – skills of on-job training.
3. Communication and Listening Skills.
4. Building Rapport.
5. Developing a Network of Working Relationships – influencing skills.
6. Assertiveness and Conflict.
7. People Problems and Problem People.
8. Helping others Perform – case study.
9. Practical Motivation.
10. Criticism Skills.

Day 4 : Managing Time / Desk Management and Office Technology / Writing Skills

1. Planning and Priority Setting.
2. Office Layout and Ergonomics.
3. Managing the paper-load and developing paperless systems.
4. Getting the best from Office Technology.
5. Letter Writing.
6. E-mail Efficiency and Etiquette.
7. Writing and Editing Reports.
8. Proof-Reading Skills.
9. Setting up / developing writing layout and style guidelines for the organisation.
10. Writing & designing presentation slides.

Day 5 : Managing Information & Budgets / Improving digital skills

1. Principles of information management – scheduling, filtering and digesting.
2. Interpreting and presenting statistical information.
3. Designing and using graphs.
4. Designing surveys, presenting findings and interpreting meaning.
5. Basic concepts of financial management.
6. Monitoring budgets and variance.
7. Improving employee service – continuous improvement.
8. Action planning.

PLACE: London (UK)

VENUE (TBC): INDUSTRIOUS (1 and 2, 245 Hammersmith Road Floors, London W6 8PW)

LANGUAGE: English