The Goals:
- To understand people problems at work.
- To identify and develop critical skills needed for stress management.
- To develop effective workplace interventions.
- To understand how to motivate & counsel others.
- To apply best practice in the management of employee problems.
The Process:
This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major learning features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.
The Benefits:
- Develop practical skills in Organisation Behaviour aspects.
- Develop practical skills in trauma and crisis management.
- Learn how stress affects individuals mental health at work.
- Actively identify behaviour and needs at individual, group and organisational levels.
- Learn the skills and knowledge necessary to motivate others.
The Results:
- Reduced costs in relation to stress at work.
- Improved employees’ loyalty and performance.
- Improved employee commitment and engagement.
- Staff trained to handle crisis effectively.
- Management of the economic impact on organisational, individual and team performance.
The Core Competencies:
- Understanding of employees’ behaviour.
- Apply effective stress management interventions in their workplace.
- Able to implement an effective Employee Assistance Program (EAP).
- Understanding of PTSD and CISD.
- Develop an effective motivation strategy.
PROGRAM CONTENT:
Day 1: Organisation Behaviour and its importance to Management
- Introduction
- What is Organisation Behaviour?
- Human Relations School.
- Organisational Structures and Culture.
- Influencing Organisation Behaviour.
Day 2: The Individual and the Organisation
- The individual’s contribution to the organization.
- Approaches to Studying Personality.
- Measurement of Personality.
- Difficulties in Studying Personality.
- The Process and Principles of Perception.
Day 3: Motivation Theories and their Implications for Management
- The development of Thinking of Motivation.
- Needs and Motivation.
- Herzberg’s Motivators and Hygiene Factors.
- Models of Behaviour.
- Process Theories.
Day 4: The Nature and Significance of Groups in Organisations
- What is a group?
- The process of group development.
- Characteristics of workgroups.
- Roles and skills for effective group performance.
- The nature of team spirit and characteristics of effective teams.
Day 5: Conflict and Conflict Resolution in Organisations
- The nature and causes of conflict.
- Management of conflict.
- Strategies for resolving conflict.
- Structures and procedures for conflict resolution.
- Case study: Siemens - creating a high-performance culture.
This is an ONLINE training program.
