COURSE OBJECTIVES:
On completing this training program, participants will be capable of:
- Recognise various strategies for creating connections with others.
- Enhance communication within an organisation.
- Explore diverse techniques of active listening.
- Foster expertise in establishing positive relationships with individuals.
- Strengthen the capacity to impact individuals with contrasting personalities.
TARGET AUDIENCE:
- Employees.
- Supervisors.
- Experienced and intermediate leaders who possess strong communication abilities and desire to enhance their skills by acquiring advanced techniques and strategies in effective communication.
COURSE LAYOUT:
DAY 1: INTRODUCTION TO COMMUNICATION
- The nature & scope of communication
- Communication process
- Communication content
- Elements of effective communication.
DAY 2: THEORIES OF COMMUNICATION
- Transmitter, receiver & the environment in communication.
- Theories of Communication.
- Berlow communication stages.
- The 8 fundamental components of communication.
- Communication breakdowns.
DAY 3: TYPES OF COMMUNICATION
- Verbal & non-verbal communication.
- Written communication – Advantages/Disadvantages.
- Oral communication – Advantages/Disadvantages.
- The 60% of communication.
- Groups exercise.
DAY 4: COMMUNICATION & MANAGEMENT
- Group Interaction & Communication.
- Communication Network Patterns.
- Communication & Management.
- Flow of information inside the organisation.
- Formal/information communication at work.
DAY 5: BARRIERS TO EFFECTIVE COMMUNICATION
- People & Perceptions.
- Semantics.
- Semantics Problems.
- Improve Communication and overcoming barriers.
- Case-Study.
LANGUAGE: English, Arabic, French.
VENUE (TBC): INDUSTRIOUS (Hammersmith, LONDON)
