Objectives
- Study effective team operations.
- Analyse effective communications strategies.
- Understand how to give and receive effective feedback.
- Consider effective team dynamics and decision making.
- Explore team problem solving and conflict resolution mechanisms.
- Examine time management and personal productivity.
Training Methodology
Building Skills for Working in Teams consists of five modules containing lecture content, skill assessments, participative discussions, video presentations and delegate exercises in order to create high impact training. The program is designed to be dynamic and highly interactive as well as educational. The primary focus is to provide delegates with concepts and methods which they can put to immediate use in the workplace.
Organisational Impact
- Higher levels of team performance.
- Improved communications.
- More effective feedback and resultant clarity of issues.
- Higher quality team decision making.
- Constructive resolution of conflicts.
- Higher levels of organisational productivity.
Personal Impact
- Heightened team player skills.
- Elevated communication skills.
- Sharpened influencing skills.
- Improved decision-making abilities.
- Increased effectiveness in dealing with conflict.
- Greater levels of personal productivity.
Day 1: Fundamentals of High-Performance Teams
- Analysing the basics of team operations.
- Obtaining the benefits of teams.
- Considering the four types of teams.
- Building team performance.
- Understanding the role of the team leader.
Day 2: Basic Communication
- The basics of face-to-face communication.
- Creating effective oral communication.
- Making successful presentations.
- Understanding the skill of active listening.
- Overcoming barriers to communications.
Day 3: Giving and Receiving Feedback
- Learning to give and receive feedback effectively.
- Understanding positive and negative attitudes.
- Dealing with difficult employees and understanding why employees can be difficult.
- Utilizing the Thomas-Kilmann conflict mode instrument.
- Analysing the various styles for influencing.
Day 4: Group Dynamics
- Building high performance team dynamics.
- Avoiding ineffective team dynamics.
- Rating your team's group process.
- Understanding different team player styles.
- Examining critical team member competencies.
Day 5: Case-Study I.
Day 6: Team Decision Making
- Examining a team decision making model.
- Utilizing the Vroom-Yetton leadership model.
- Considering methods of group decision making.
- Inspecting benefits and drawbacks of group decision methods.
- Overcoming barriers to effective decision making.
Day 7: Team Problem Solving
- Defining creative problem solving.
- Appreciating the difference between left and right brain thinking.
- Obtaining the benefits of brainstorming.
- Making use of DeBono's six thinking hats.
- Applying the four roles of the creative process.
Day 8: Conflict Resolution
- Understanding constructive vs. destructive conflict.
- Obtaining the benefits of positive conflict.
- Digging down to the roots of conflict.
- Employing an effective conflict management model.
- Examining the 5 styles for dealing with conflict.
Day 9: Time Management
- Managing time on a daily basis and understanding why people procrastinate.
- Employing an effective goal setting formula.
- Understanding the principles of achievement.
- Using the key to your power and Examining the impact of your belief system.
- Changing your limiting beliefs.
Day 10: Case-Study II.
PLACE: London (UK)
VENUE (TBC): INDUSTRIOUS (1 and 2, 245 Hammersmith Road Floors, London W6 8PW)
LANGUAGE: English
