Course Detail

COURSE OUTLINE:

DAY 1: People Management

1. The importance of sociotechnical management.
2. Techniques for effective communication.
3. Motivating for results.
4. Empowering employees for improved performance.
5. Characteristics of a successful manager.

DAY 2: Leading Teams

1. Obtaining the benefits of teamwork.
2. Characteristics of effective/ineffective teams.
3. Managing conflict in a productive manner.
4. Understanding team member styles.
5. Creating a virtual team.

DAY 3: Strategic Planning

1. Analysing the strategic planning process.
2. Achieving competitive advantage.
3. Utilising dynamic SWOT analysis.
4. Focusing on vision & mission.
5. The importance of contingency planning.

DAY 4: Negotiating for Results

1. Gaining insight into the negotiating process
2. Characteristics of an effective negotiator & Developing negotiating strategies.
3. Employing persuasive negotiation techniques.
4. Achieving the benefits of effective negotiating.
5. Negotiation exercises.

DAY 5: Operational Excellence

1. The Malcolm Baldrige quality award-standard of excellence.
2. Lessons from the best-performing companies.
3. Benchmarking your operation against the best.
4. Creating employee commitment & managing continuous improvement.
5. Creating the high performance organisation.

DAY 6: The Changing Expectations of Human Resources

1. Global Change.
2. Impact of technology on future businesses. 
3. Need to change organisational structures.
4. How changing internal & external customer needs will affect all current HR concepts. 
5. Where are you now? The HR change model.

DAY 7: How Strategy Works? The Model and The Implementation

1. The four strategic models.
2. How do they work?
3. Strategic models for use within the organisation.
4. Incorporating the LAND model.
5. Creativity & innovation - their role in strategic thinking.

DAY 8: Translating Strategy Into Action & the use of Corporate Culture

1. How strategy is translated into business plans?
2. Use of the 6S model to produce plans that can be measured.
3. Creating HR quality plans - How to do it?
4. Delivering measurable business benefits.
5. No plan, No results.

DAY 9: Significant Changes in How International HR Will Function in The Future?

1. Process re-engineering HR activities.
2. The three-tier model for HR - benefits to the business.
3. Developing & measuring Competency & Performance.
4. Use of Corporate culture - How to design a corporate culture template?
5. The changing function of recruitment with a case-study.

DAY 10: Significant HR Actions that can help improve the Efficiency of The Organisation 

1. How pay and conditions can dramatically improve productivity?
2. A new look at performance appraisal.
3. How a new motivation model “MMM” can change measurable results?
4. Corporate communications - a new role for HR.
5. Managing trends: knowledge management, home working & predictive forecasting.

LANGUAGE:               English