Course Detail

Module I - Managing Employee Performance, Behaviour & Attitudes.

Module II - Managing People at Work.

The Goals:

As a result of attending this workshop delegates will have developed:

• A clearer understanding of human behaviour.
• A clear appreciation of how attitude affects behaviour and motivation.
• Be clearer on how to manage employee performance by:
• Having practiced performance appraisal interviewing.
• Having worked though discipline and grievance case studies and examples.
• To understand people problems at work.
• To identify and develop critical skills needed for stress management.
• To develop effective workplace interventions.
• To understand how to motivate & counsel others.
• To apply best practice in the management of employee problems.

The Delegates:

• Human Resource or Personnel staff at any Level.
• Risk management specialists.
• Managers involved in staff welfare.
• Staff nurses and occupational health nurses/personnel.
• Occupational Health and Medical staff.
• Those with an interest in the specific areas of staff welfare.
• Media and PR staff.
• Managers who are new to managing people and are looking for an insight into human behaviour.
• HR specialists who are advising on people issues may benefit form discussing some of the underlying assumptions about human behaviour and learning some new skills in applying assertive behaviour.
• Individuals who are curious about behaviour and attitudes and want to direct them to improved employee performance.

The Process:

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits:

• Be more effective as a manager or supervisor.
• Get the best out of your people.
• Have developed a clearer picture of their own attitudes and behaviour, and therefore also, of the motivation, attitudes and behaviour of other people.
• Improve your skills in practical performance management – such as appraisal, discipline and grievance.
• Develop practical skills in people management.
• Develop practical skills in trauma and crisis management.
• Learn how stress affects individual’s mental health at work.
• Actively identify and reduce stress in self and others.
• Learn the skills and knowledge necessary to motivate others.

The Core Competencies:

• Communication skills – oral and body language
• Interpersonal relationship skills
• Performance management
• Self - development
• Understanding of stress management theory & practice
• Apply effective stress management interventions in their workplace
• Able to implement an effective Employee Assistance Program (EAP)
• Understanding of PTSD and CISD
• Develop an effective motivation strategy