Course Objectives
At the end of this program, participants will be able to:
- Acquire modern office management skills.
- Prepare effective public correspondence.
- Prepare effective private correspondence.
- Document files electronically.
- Archive files electronically.
- Save files electronically.
- Create comprehensive work reports using proper writing techniques.
- Acknowledge the importance of electronic supervision.
Target Audience
- Administrative professionals seeking to improve their efficiency and organisation.
- Office managers looking to streamline operations and enhance productivity.
- Secretaries aiming to enhance their skills in documentation and office processes.
- Executive assistants interested in mastering advanced office management techniques.
- Records management specialists focused on optimiing document handling and storage.
- Document management system IT personnel wanting to enhance system functionality.
- Employees aspiring to develop their skills in office management and effective documentation practices.
DAY 1: Document Preparation & Electronic Filing
- The concept and importance of preparing correspondence, filing, and reporting.
- Archiving and the methods of archiving and reviewing documents electronically.
- Modern methods for detecting and managing documents and files electronically.
- Common challenges in document preparation and how to address them.
- Ensuring security and confidentiality in electronic document management.
DAY 2: ISO Standards & Effective Communication
- ISO International Standard for the preservation of documents and files and their archiving.
- Types of correspondence and official reports and their characteristics.
- Proper phrases and language in writing correspondence and reports.
- The role of ISO standards in ensuring document quality and consistency.
- Enhancing communication skills for creating clear and concise documentation.
DAY 3: Electronic Document Management
- Methods of saving files and documenting them electronically.
- Means of archiving, record keeping, and electronic documentation.
- Techniques to improve interaction and productivity in office environments.
- Choosing the right tools and software for electronic document management.
- Monitoring and auditing electronic document management systems.
DAY 4: Foundations of Office Management
- The five foundations of good practices in office and secretarial work.
- Methods of dealing with electronic records and documents efficiently.
- Advanced communication strategies for managing electronic customers.
- Organizing workflows and setting priorities in office environments.
- The role of technology in enhancing office management operations.
DAY 5: Report Writing & Practical Application
- Writing techniques and preparing detailed work reports.
- Components of reports and the stages of preparation for each task.
- Common errors in report writing and how to avoid them.
- Developing visual aids (charts, graphs) to enhance report presentations.
- How to implement feedback from stakeholders to refine reporting processes.
