COURSE OBJECTIVES
At the end of this program, participants will be able to:
- Prioritize daily responsibilities to maximize productivity while effectively managing multiple tasks and streamlining work practices for an optimized office environment.
- Communicate effectively and assertively at all levels to enhance interactions and relationships, fostering stronger connections through self-awareness and understanding of others.
- Employ techniques for creative thinking, problem-solving, planning, and decision-making, while thinking strategically like a manager during decision-making processes.
- Improve communication skills and demonstrate assertiveness to increase effectiveness in the workplace, contributing to professional growth.
- Develop both intrapersonal and interpersonal skills to support overall professional development and enhance workplace relationships.
TARGET AUDIENCE
- Administrative assistants and office managers looking to improve their skill set.
- Office administrators and coordinators tasked with managing workflow.
- Secretaries and clerks providing essential administrative support.
- Administrative support staff aiming to advance their careers.
- Professionals aspiring to pursue opportunities in administration and office management.
DAY 1: Taking Control of your Work Life:
- Understanding and clarifying purpose, vision, and mission.
- The secret to working smarter rather than harder.
- Controlling, prioritising, and organising your work.
- Streamlining your office systems.
- Getting your paperwork under control.
DAY 2: Essential Administrative Skills:
- Harnessing the power of the mind – through Mind Mapping Techniques.
- Managing larger projects to meet deadlines.
- Planning skills – using a Gannt chart to chart work progress.
- Problem-solving techniques & Decision-Making tools.
- Managing meetings effectively.
DAY 3: Vital Communication Skills:
- Different styles of communication.
- Learning to be more assertive & understanding the Win-win conflict resolution.
- Understanding and using body language.
- Understanding gender differences in communication.
- Understanding different personality types and how to deal with them.
DAY 4: Developing as a Professional:
- Listening skills – seeking to understand before being understood.
- Creating a professional image & Leadership skills.
- How to make presentations with confidence and power.
- Learn the essentials of planning a presentation.
- Best practices for delivering positive feedback.
DAY 5: Self-Empowerment and Self-Management:
- The signs, symptoms, causes, and triggers to stress.
- The essential skills of emotional intelligence & how to use it at work?
- Transforming fear and negativity and reactive-ness.
- Becoming a more proactive, responsible, and self-aware person.
- Continuing Professional Development - where to go from here.
