COURSE OBJECTIVES
At the end of this program, participants will be able to:
- Prioritise tasks effectively to maximise productivity and output.
- Streamline office processes to foster efficiency in the workplace.
- Communicate assertively across all levels of the organisation.
- Communicate effectively across all levels of the organisation.
- Understand themselves to improve interpersonal interactions.
- Understand others to build stronger relationships.
- Apply creative thinking and decision-making techniques to solve problems and manage challenges effectively.
TARGET AUDIENCE
- Office Managers.
- Team Leaders.
- Administrators.
- Supervisors.
- Secretaries and Support Staff.
- Personal Assistants (PAs).
- Administrative Professionals.
DAY 1: Taking Charge of Your Professional Life
- Defining your purpose, vision, and mission.
- Techniques for working efficiently instead of harder.
- Effectively organising, prioritising, and managing your tasks.
- Optimising office systems to boost productivity.
- Designing a functional and user-friendly workspace.
DAY 2: Key Administrative Competencies
- Implementing Mind Mapping methods for effective planning and thinking.
- Overseeing larger projects with tools to ensure deadlines are met.
- Utilising Gantt charts for planning and monitoring progress.
- Employing problem-solving and decision-making strategies.
- Organising and managing meetings effectively to achieve desired results.
DAY 3: Crucial Communication Abilities
- Recognising and adapting to various communication styles.
- Building assertiveness for clearer and more confident interactions.
- Navigating conflicts with mutually beneficial solutions.
- Using body language to enhance communication effectiveness.
- Comprehending and addressing gender and personality variations in communication.
DAY 4: Professional Growth and Development
- Practicing active listening for improved understanding and connection.
- Establishing and preserving a professional image.
- Cultivating essential leadership qualities.
- Delivering presentations with confidence and impact.
- Structuring presentations for optimal effectiveness.
DAY 5: Self-Management and Empowerment
- Identifying and managing stress triggers and causes.
- Recognising and responding to signs and symptoms of stress.
- Applying emotional intelligence to workplace situations.
- Fostering a proactive and self-aware mindset towards personal and professional duties.
- Seeking continuous professional development opportunities for ongoing growth.
