COURSE OBJECTIVES
By the end of the program, participants will be able to:
- Apply essential techniques for follow-up management.
- Provide effective administrative support.
- Develop skills to track project progress.
- Address variances in project execution effectively.
- Implement strategies to enhance business efficiency.
- Improve collaboration within administrative teams.
- Evaluate administrative processes using performance analysis tools.
TARGET AUDIENCE
- Business Managers looking to improve operational efficiency.
- Administrative Supervisors seeking advanced management techniques.
- Employees focused on enhancing their follow-up management skills.
- Professionals interested in developing effective business support strategies.
- Team leaders aiming to foster better communication within their teams.
- Individuals pursuing professional development in organisational skills.
- Managers and supervisors wanting to implement best practices in business support.
DAY 1: Essentials of Follow-up Management and Support
- Overview of Follow-up Management and Its Significance.
- Setting Objectives for Follow-up and Support.
- Evaluating Requirements and Recognising Key Performance Indicators (KPIs).
- Techniques for Data Gathering and Analysis.
- Effectively Communicating Follow-up Results.
DAY 2: Organising & Planning Administrative Tasks
- Techniques for Project Planning & Scheduling.
- Assignment of Tasks and Distribution of Responsibilities.
- Managing Risks and Implementing Change Control in Administrative Tasks.
- Addressing Complex Issues in Administrative Processes.
- Aligning Tasks with Organisational Objectives.
DAY 3: Execution of Follow-up & Monitoring Strategies
- Utilizing Software Tools to Monitor Progress and Adhere to Deadlines.
- Creating and Analysing Follow-up Reports.
- Detecting and Managing Variances.
- Implementing Corrective Measures for Operational Enhancements.
- Establishing Regular Monitoring Protocols.
DAY 4: Enhancing Administrative Support & Efficiency
- The Role of Decision Support in Improving Administrative Functions.
- Fostering Collaboration and Communication within Administrative Teams.
- Crafting Effective Strategies to Boost Workflow Efficiency.
- Efficient Resource Management to Support Organisational Objectives.
- Nurturing a Positive Work Environment.
DAY 5: Assessment & Enhancement of Administrative Processes
- The Significance of Performance Evaluation and Measurement of Results.
- Employing Tools for Performance Assessment and Insight Generation.
- Implementing Total Quality Management (TQM) Principles in Administration.
- Identifying and Resolving Process Bottlenecks.
- Creating Long-term Action Plans for Administrative Excellence.