COURSE OBJECTIVES
At the end of this program, participants will be able to:
- Create process flowcharts, SWOT analyses, organisational charts, and scoring matrices.
- Recognise various visual modelling techniques.
- Develop both technical and business visual models.
- Understand the importance of recognising and modelling existing business processes for organisational success.
- Measure and document business procedures effectively.
- Conduct thorough analyses and make informed decisions on alternative recommendations.
- Support recommendations with solid evidence and rationale.
Target Audience
- Quality Managers and Quality Engineers.
- Business Process Owners.
- Process Improvement Managers.
- System Implementers and Coordinators.
- Management Representatives.
- Change Managers.
- Improvement Teams.
DAY 1: Business Process
- Understanding the fundamentals of business processes.
- Exploring the significance of Business Process Analysis.
- Learning about Business Process Modelling techniques.
- Identifying the benefits of analysing business processes.
- Strategies for redesigning business processes for improvement.
DAY 2: Business Process within Enterprise Context
- Business Enterprise Architecture Overview.
- Framework for Business Capabilities.
- Context for the Business Analysis Life Cycle.
- Analyse the Operational Procedures Flowchart.
- Summary of Artifacts for Business Process Analysis and Modelling.
DAY 3: Grasping the Project/Process Scope
- Initial Information Gathering Steps.
- Develop a Business Contextual Map.
- Outline the Company.
- Conduct a Stakeholder Analysis.
- Understand the Business and Technological Landscape.
DAY 4: Identify and Structure Business Processes
- Perform Event Analysis.
- Organise and Define the Processes.
- Identify Solution Requirements through Use Cases from Pain Point/Opportunity Analysis.
- Create a Use Case Inventory with Use Case Descriptions.
- Maintain a Record of the Future Solution Scope.
DAY 5: Comprehend and Document the Process
- Process Modelling.
- BPMN (Business Process Model and Notation).
- Construct a Process Flow Diagram.
- Explain the Process Flow Diagram.
- Performance Measurement.