COURSE OBJECTIVES
By the end of this program, participants will be able to:
- Understand the principles of performance measurement.
- Recognise the significance of performance measurement in organisations.
- Implement continuous improvement strategies effectively.
- Utilise benchmarking techniques for performance comparison.
- Enhance organisational performance through best practices.
- Develop key performance indicators (KPIs) that align with organisational goals.
- Drive organisational success by optimizing performance and leveraging benchmarking.
TARGET AUDIENCE
- Quality Managers.
- Process Improvement Specialists.
- Operations Managers.
- Business Analysts.
- Organisational Development Professionals.
- Professionals focused on enhancing operational efficiency.
- Individuals involved in strategic planning and execution.
DAY 1: Foundations of Performance Measurement
- Exploring the concepts and frameworks of performance measurement.
- Understanding the significance of performance measurement in achieving organisational success.
- Recognising and choosing appropriate performance metrics.
- Crafting Key Performance Indicators (KPIs).
- Analysing case studies that exemplify effective performance measurement practices.
DAY 2: Continuous Improvement Strategies
- An overview of continuous improvement methodologies (Kaizen, Lean, Six Sigma).
- Spotting opportunities for enhancement through performance data analysis.
- Executing process improvements to boost operational efficiency.
- Involving employees in initiatives for continuous improvement.
- Tracking and maintaining continuous improvement efforts.
DAY 3: Benchmarking for Organizational Excellence
- Grasping the benchmarking process and its advantages.
- Different types of benchmarking: internal, external, competitive, and functional.
- Conducting benchmarking research to discover best practices.
- Utilising benchmarking outcomes to foster improvement.
- Collaborative group activity.
DAY 4: Integrating Performance Measurement with Continuous Improvement
- Connecting performance metrics with goals for continuous improvement.
- Leveraging data-driven insights to focus on improvement priorities.
- Aligning performance measurement with the overall organisational strategy.
- Fostering a culture of accountability and excellence in performance.
- Tools and techniques for merging measurement and improvement.
DAY 5: Achieving and Sustaining Benchmarking Success
- Approaches for maintaining benchmarking results over time.
- Ongoing benchmarking for sustained performance enhancement.
- Addressing challenges in benchmarking and continuous improvement.
- Utilising technology and innovation in benchmarking processes.
- Developing a strategic plan for ongoing performance and improvement.
